Privacy Policy

Your privacy is important to us. Learn how we protect and handle your personal information.

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Information We Collect

Personal Information

When you interact with our services, we may collect the following personal information:

  • Contact Details: Name, email address, phone number, postal address
  • Account Information: Username, password, profile preferences
  • Order Information: Purchase history, delivery addresses, payment preferences
  • Communication Data: Messages, feedback, customer service inquiries

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, click patterns
  • Location Data: General geographic location (city/state level)
  • Technical Data: Cookie identifiers, device identifiers

How We Use Your Information

Order Processing

Processing your orders, managing deliveries, and handling payments securely.

Customer Service

Providing customer support, responding to inquiries, and resolving issues.

Service Improvement

Analyzing usage patterns to improve our products and services.

Communication

Sending order updates, promotional offers, and important service notifications.

Security & Fraud Prevention

Protecting against fraudulent activities and ensuring platform security.

Legal Compliance

Complying with applicable laws and regulations in India.

Information Sharing and Disclosure

We may share your information in the following limited circumstances:

Data Security

We implement robust security measures to protect your personal information:

SSL Encryption

All data transmissions are encrypted using industry-standard SSL technology.

Secure Servers

Data is stored on secure servers with restricted access and regular monitoring.

Access Controls

Strict access controls ensure only authorized personnel can access your data.

Regular Updates

Security systems are regularly updated to address emerging threats.

Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies

Required for basic website functionality, such as shopping cart and login features.

Always Active

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Optional

Marketing Cookies

Used to deliver personalized advertisements and measure campaign effectiveness.

Optional

Preference Cookies

Remember your preferences and settings to provide a personalized experience.

Optional

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Your Rights and Choices

Under applicable Indian data protection laws, you have the following rights:

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal information under certain circumstances.

Right to Object

Object to processing of your personal information for certain purposes.

Data Portability

Request transfer of your data to another service provider.

Right to Restrict

Request restriction of processing under certain circumstances.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

privacy@pastureprimechicken.com
+91 98765 43210

Data Retention

We retain your personal information for different periods depending on the purpose:

Data Category
Retention Period
Purpose
Account Information
Until account deletion
Service provision
Order History
7 years
Legal compliance
Communication Records
3 years
Customer service
Marketing Data
Until consent withdrawal
Marketing communications
Website Analytics
26 months
Service improvement

Third-Party Services

We work with trusted third-party service providers to enhance our services:

Payment Processors

Razorpay, PayU, and other secure payment gateways process your payment information.

These services have their own privacy policies and security measures.

Delivery Partners

Local delivery services and logistics partners handle order fulfillment.

Only necessary delivery information is shared with these partners.

Analytics Services

Google Analytics and similar services help us understand website usage.

Data is anonymized and aggregated for analysis purposes.

Communication Tools

Email and SMS service providers help us communicate with customers.

Contact information is securely managed and not used for other purposes.

Children's Privacy

Our services are not intended for children under 18 years of age.

We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18:

  • We will take steps to delete such information from our records
  • We will not use the information for any purpose
  • We will not disclose the information to third parties
  • We will notify the parent or guardian if contact information is available

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

Notification

We will notify you of significant changes via email or website notice.

Effective Date

Changes will be effective 30 days after notification, unless immediate compliance is required by law.

Review

We encourage you to review this policy periodically to stay informed about our practices.

Current Version: 2.0

Last Updated: June 11, 2025

Next Review: June 11, 2026

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer

PasturePrime Chicken Private Limited

Karnataka, India

Email

privacy@pastureprimechicken.com

support@pastureprimechicken.com

Phone

+91 94592 85635

Mon-Sat: 9:00 AM - 6:00 PM IST

Response Time

We aim to respond to all privacy-related inquiries within 30 days.

Complaints and Disputes

If you are not satisfied with our response to your privacy concern, you may contact the relevant data protection authority in India or seek legal advice.