Terms of Service

Please read these terms carefully before using our services. By using PasturePrime services, you agree to be bound by these terms.

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Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User" or "Customer") and PasturePrime Chicken Private Limited ("PasturePrime," "we," "us," or "our").

Agreement Scope

  • These Terms apply to all users of our website, mobile applications, and services
  • By placing an order, you confirm your acceptance of these Terms
  • If you do not agree with any part of these Terms, you must not use our services
  • Additional terms may apply to specific services or promotions

Legal Capacity

You must be at least 18 years old and have the legal capacity to enter into contracts under Indian law. If you are under 18, you may only use our services with parental consent and supervision.

Description of Services

PasturePrime provides premium organic chicken products and related services through our online platform.

Organic Chicken Products

Fresh, free-range organic chicken including whole chickens, cuts, and specialty products.

Delivery Services

Same-day and scheduled delivery across major Indian cities with cold chain maintenance.

Subscription Plans

Regular delivery subscriptions for households and businesses with customizable schedules.

Customer Support

Dedicated customer service for orders, inquiries, and product information.

Service Availability

Services are subject to availability and may vary by location. We reserve the right to modify, suspend, or discontinue any service without prior notice. Product availability depends on seasonal factors and farming conditions.

User Accounts and Registration

To access certain features and place orders, you may need to create an account with PasturePrime.

Account Creation Requirements

  • Accurate Information: Provide true, accurate, and complete information
  • Valid Contact Details: Maintain current email and phone number
  • Secure Password: Choose a strong password and keep it confidential
  • Single Account: One account per person or business entity

Account Security & Responsibilities

Password Security

You are responsible for maintaining the confidentiality of your account credentials.

Account Monitoring

Monitor your account for unauthorized access and report suspicious activity immediately.

Information Updates

Keep your account information current, especially delivery addresses and contact details.

Account Termination

We may suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

Ordering and Payment Terms

Order Process

Product Selection

Browse and select products, specify quantities and preferences

Order Review

Review order details, delivery address, and total amount

Payment

Complete payment using available payment methods

Confirmation

Receive order confirmation and tracking information

Payment Terms

Accepted Payment Methods

  • Credit and Debit Cards (Visa, Mastercard, RuPay)
  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (select areas)

Pricing and Charges

  • All prices are in Indian Rupees (INR) and include applicable taxes
  • Delivery charges may apply based on location and order value
  • Prices are subject to change without prior notice
  • Special offers and discounts have specific terms and conditions

Order Confirmation

Your order is confirmed only after successful payment processing. We reserve the right to cancel orders in case of:

  • Product unavailability due to unforeseen circumstances
  • Payment processing failures or fraud detection
  • Delivery address outside service areas
  • Technical errors in pricing or product information

Delivery Policy

We strive to deliver fresh, high-quality products within the promised timeframes while maintaining cold chain integrity.

Delivery Areas

Cold Chain Maintenance

  • All products are transported in temperature-controlled vehicles
  • Insulated packaging maintains product freshness during transit
  • Real-time temperature monitoring throughout delivery
  • Immediate notification in case of cold chain breach

Customer Responsibilities

Availability

Be available at delivery address during scheduled time slot

Identification

Provide valid ID if requested by delivery personnel

Inspection

Inspect products upon delivery and report any issues immediately

Storage

Refrigerate products immediately after delivery

Product Quality Assurance

Organic Certification

All products are certified organic by recognized certification bodies in India

Laboratory Testing

Regular testing for quality, safety, and nutritional content

Animal Welfare

Highest standards of animal care and humane treatment

Food Safety

HACCP and FSSAI compliance throughout processing

Quality Issues

If you receive a product that does not meet our quality standards:

  • Contact our customer service within 2 hours of delivery
  • Provide clear photos of the product and packaging
  • Keep the product refrigerated until resolution
  • We will arrange for replacement or full refund

Natural Variations

As natural organic products, some variations in size, color, and appearance are normal and do not indicate quality issues. We guarantee freshness and safety, not uniformity in appearance.

Cancellation and Refund Policy

Order Cancellation

Before Processing

Free cancellation available until order preparation begins

Usually within 30 minutes of placing order

During Processing

Cancellation possible with processing charges

Up to 2 hours before delivery

Out for Delivery

Cancellation not possible once dispatched

Return policy applies

Refund Policy

Refund Processing

Timeline
Process
Day 1
Refund request submitted and reviewed
Day 2-3
Investigation and approval process
Day 4-7
Refund initiated to original payment method
Day 5-10
Amount reflects in customer account

User Conduct and Prohibited Activities

Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms.

Prohibited Activities

Account Misuse

  • Creating fake or multiple accounts
  • Sharing account credentials
  • Impersonating others

Payment Fraud

  • Using unauthorized payment methods
  • Chargebacks without valid reason
  • False payment information

System Abuse

  • Attempting to hack or disrupt services
  • Using automated tools or bots
  • Exploiting system vulnerabilities

Inappropriate Content

  • Posting offensive or harmful content
  • Spam or unsolicited communications
  • False or misleading reviews

Enforcement

Violation of these conduct rules may result in:

Warning

First-time minor violations receive warnings and guidance

Temporary Suspension

Repeated violations result in temporary account suspension

Account Termination

Serious violations lead to permanent account closure

Legal Action

Illegal activities may be reported to law enforcement

Intellectual Property Rights

Our Intellectual Property

All content, trademarks, logos, and intellectual property on our platform are owned by PasturePrime or our licensors.

Trademarks

PasturePrime name, logo, and related marks are our registered trademarks

Content

Product images, descriptions, website design, and marketing materials

Technology

Website code, mobile applications, and proprietary software systems

Documentation

User manuals, terms of service, and proprietary business processes

Your Usage Rights

We grant you a limited, non-exclusive, non-transferable license to use our services for personal purposes only.

Permitted Uses

  • Browsing and purchasing products for personal consumption
  • Sharing product links on social media
  • Writing genuine reviews and feedback
  • Using customer service features

Prohibited Uses

  • Copying or reproducing content without permission
  • Using our trademarks or logos commercially
  • Reverse engineering our technology
  • Creating derivative works from our content

User-Generated Content

By submitting reviews, photos, or other content, you grant us a worldwide, royalty-free license to use, display, and distribute such content for business purposes.

Content Guidelines
  • Content must be original and not infringe others' rights
  • Reviews should be honest and based on actual experience
  • No offensive, inappropriate, or misleading content
  • We reserve the right to remove any content at our discretion

Intellectual Property Infringement

If you believe your intellectual property rights have been infringed, please contact us with:

  • Description of the copyrighted work or trademark
  • Location of the allegedly infringing material
  • Your contact information and electronic signature
  • Statement of good faith belief that use is unauthorized

Limitation of Liability

General Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Damages

Maximum Liability

Our total liability shall not exceed the amount paid by you for the specific order or service in question

Excluded Damages

We are not liable for indirect, incidental, consequential, or punitive damages

Time Limitation

Claims must be brought within one year from the date the cause of action arose

Third Parties

We are not responsible for actions or omissions of third-party service providers

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters, floods, earthquakes, or extreme weather
  • Government actions, regulations, or policy changes
  • Pandemics, health emergencies, or public health measures
  • Labor strikes, transportation disruptions, or supply chain issues
  • Technical failures, cyber attacks, or internet outages

Indemnification

You agree to indemnify and hold harmless PasturePrime, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

  • Your violation of these Terms of Service
  • Your use of our services in an unauthorized manner
  • Your infringement of any intellectual property rights
  • Any content you submit to our platform

Governing Law and Dispute Resolution

Applicable Law

These Terms of Service shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

Dispute Resolution Process

Direct Communication

Contact our customer service team to resolve the issue amicably

Within 7 days

Mediation

If direct resolution fails, we encourage mediation through a neutral third party

Within 30 days

Arbitration

Binding arbitration under the Arbitration and Conciliation Act, 2015

As per arbitration rules

Court Proceedings

Legal proceedings in Bangalore courts as a last resort

As per court schedule

Consumer Rights

Nothing in these Terms shall limit your rights as a consumer under applicable Indian consumer protection laws, including the Consumer Protection Act, 2019.

Consumer Complaint Forums
  • District Consumer Disputes Redressal Commission
  • State Consumer Disputes Redressal Commission
  • National Consumer Disputes Redressal Commission

Modifications to Terms

Right to Modify

We reserve the right to modify these Terms of Service at any time to reflect changes in our business, legal requirements, or industry practices.

Notification Process

Email Notification

Registered users will receive email notification of significant changes

Website Notice

Prominent notice displayed on our website for all visitors

App Notification

Push notifications through our mobile application

SMS Alert

Text message alerts for major policy changes

Effective Date

Modified terms become effective 30 days after notification, unless immediate compliance is required by law or for security reasons.

Continued Use

Continued use of our services after the effective date constitutes acceptance

Disagreement

If you disagree with changes, you may discontinue using our services

Version Control

We maintain a record of all versions and changes to these Terms:

Version Info
Details
Current Version:
3.1
Last Updated:
June 11, 2025
Next Review:
December 11, 2025
Change Log:
Available upon request

Contact Information

For questions, concerns, or clarifications regarding these Terms of Service, please contact us through any of the following channels:

Corporate Office

PasturePrime Chicken Private Limited

Legal Department

Karnataka, India

Email Support

General Inquiries: support@pastureprimechicken.com

Legal Matters: legal@pastureprimechicken.com

Compliance: compliance@pastureprimechicken.com

Phone Support

Customer Service: +91 98765 43210

Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

Emergency: Available 24/7 for urgent quality issues

Live Chat

Website Chat: Available on our website during business hours

WhatsApp: +91 94592 85635

Response Time: Within 2 hours during business hours

Response Commitment

Inquiry Type
Response Time
General Inquiries
24-48 hours
Order Issues
2-6 hours
Quality Concerns
1-2 hours
Legal Matters
5-7 business days

Escalation Process

If you are not satisfied with the initial response, you may escalate your concern:

  1. Request to speak with a supervisor or manager
  2. Submit a formal complaint through our website
  3. Contact our customer relations director
  4. Pursue resolution through consumer forums if necessary